Before paying
Payment requirements are provided with the written scope or service agreement. Review the project description, schedule, cancellation terms, and payment milestone before completing any Square payment request.
Deposits and cancellations
Refund eligibility for a deposit depends on the signed agreement, work already performed, materials ordered, permit or administrative costs, reserved labor, and applicable law. Nonrecoverable costs may be deducted where allowed and disclosed.
Completed work
Payments for completed labor, delivered materials, approved change orders, and other fulfilled obligations are generally nonrefundable. If you believe work is incomplete or defective, contact us promptly so the concern can be reviewed under the project agreement and any applicable workmanship coverage.
How to request review
Email contact@jumpstartmedia.com with your name, project address, payment date, amount, and reason for the request. Approved refunds are returned through the original payment method when practicable. Bank and processor timelines may apply.